Support

Something wrong, or an idea? Email njkaminsky@illimite.us. Please include your phone model and, if it's about a purchase, the order number from your Google Play or App Store receipt.

Common questions

My purchase didn't arrive

Purchases are checked with the store before they're granted. Open the game while connected and it will finish any pending purchase. On iPhone you can also use Restore Purchases in the shop.

I got a new phone

Open Menu → Account & cloud save and back up on the old phone. Eligible players can sign in with a Unity account to carry progress to another device. Optional Unity sign-in is not offered to players treated as children.

Why do I need a connection to spend gems?

Gems and PvP credits are kept on our server so they can't be lost or faked. The campaign itself plays offline.

Why do I need to watch an ad for PvP?

Your first 10 PvP races are free. After that, one ad you choose to watch adds 20 PvP races, and you can bank up to 100. No ad ever plays by surprise, and the season pass makes PvP ad-free.

How do I get a refund?

Refunds are handled by the store you bought from: Google Play (play.google.com → Order history) or Apple (reportaproblem.apple.com). A refunded purchase is removed from the game, along with anything its gems bought.

What's in a crate?

Tap ODDS on any crate (and on the season pass premium track) to see exactly what each crate can hold and how likely each result is.